Returns & Exchanges

At Aftershock PC Australia, we are committed to providing high-performance hardware and stand by our products with a comprehensive return policy for peace of mind. If you encounter technical issues or change your mind, we offer streamlined solutions to ensure your gaming or workstation experience remains uninterrupted.

Return Process

• 1.
  Contact Technical Support

  Reach out to our expert support team via email or live chat to troubleshoot any hardware issues or to initiate a return request for your system or components.

• 2.
  Obtain RMA Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide specific instructions for the return of your electronics.

• 3.
  Secure Packaging

  Carefully pack your PC or components in the original internal and external packaging to prevent transit damage, ensuring the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Resolution

  Our technicians will inspect the returned items to verify the condition and issue; once confirmed, we will process your repair, replacement, or refund as per our warranty terms.